Terms that govern FixHire services.

These Terms of Service govern access to and use of FixHire’s website, services, communications, proposals, workshops, Product Studio engagements, Venture Studio discussions, AI-assisted workflows, recruitment interactions, and any related deliverables unless a separate written agreement states otherwise.

“FixHire”, “we”, “us”, and “our” mean FixHire Limited, operating as FixHire. “You”, “Client”, “User”, or “Customer” means any individual, founder, startup, company, organisation, applicant, contractor, partner, or representative that uses our website or services.

By accessing our website, submitting a form, booking a call, accepting a proposal, signing a Statement of Work, participating in an engagement, or using a deliverable, you agree to these Terms to the extent applicable. If you do not agree, you should not use our services.

If more than one document applies to an engagement, the following order generally applies unless a signed agreement states otherwise:

1. Executed Master Services Agreement.
2. Executed Statement of Work.
3. Executed Data Processing Agreement.
4. Executed NDA or confidentiality agreement.
5. Signed proposal or order form.
6. These Terms of Service.
7. Privacy Policy.
8. Trust & Governance Framework.
9. Website copy, marketing materials, emails, social posts, decks, or informal communications.

Website copy and informal communications do not modify these Terms unless expressly incorporated into a signed agreement.

You must be at least 18 years old to use FixHire’s services. If you act for a company or organisation, you confirm that you have authority to bind that organisation.

You agree that information you provide is accurate, complete, lawful, and provided with all necessary rights and permissions. FixHire may refuse, suspend, or terminate access where eligibility, authority, payment, security, conflict, lawfulness, or trust concerns arise.

FixHire is an AI-assisted Product Ops company helping founders, startups, and selected organisations move from uncertainty to validated product decisions, faster.

FixHire’s current Product Studio pathway is Clarify, Validate, Launch, and Scale. These stages correspond to Problem Discovery, Problem-Solution Fit, Product-Market Fit, and Growth-Market Fit, with Mockup, Prototype, MVP, and SUP artefacts respectively.

FixHire may also support selected startups through future Venture Studio arrangements, but no equity, ownership, co-founder status, revenue share, success fee, or long-term venture obligation exists unless confirmed in a separate written agreement.

FixHire provides strategic, operational, advisory, research, validation, documentation, coordination, and AI-assisted Product Ops services. We help improve product decision quality, execution structure, validation discipline, and operational clarity.

Unless expressly agreed in writing, FixHire does not operate as a law firm, accounting firm, tax adviser, investment adviser, regulated medical adviser, regulated employment agency, securities broker, lender, venture capital fund, fiduciary, regulated AI certification body, cybersecurity certification authority, guaranteed software development provider, or guarantor of commercial outcomes.

Product Studio is FixHire’s paid service layer. Engagements are scoped through proposals, Statements of Work, engagement briefs, or written approvals.

Product Studio services may include founder intake, discovery, customer-segment definition, market-signal synthesis, assumption mapping, opportunity scoring, validation planning, prototype direction, product requirements documentation, roadmap support, MVP scoping, delivery coordination, feedback synthesis, product analytics planning, growth workflows, AI-assisted research, documentation, and product decision logs.

Product Studio services are not unlimited. Each package is subject to agreed scope, timelines, assumptions, dependencies, client responsibilities, review cycles, acceptance criteria, exclusions, and change-control procedures.

FixHire’s Product Studio journey may include the following milestones: Clarify creates a Mockup, Validate creates a Prototype, Launch creates an MVP, and Scale supports a SUP, or Scale-Up Product.

Milestone names, outcomes, and artefacts are descriptive. The binding deliverables are the deliverables listed in the signed proposal, Statement of Work, or written agreement.

FixHire does not guarantee that any milestone will produce product-market fit, customer adoption, investor funding, revenue, regulatory approval, technical success, or commercial success.

FixHire may offer selective Venture Studio arrangements for startups requiring deeper product leadership, validation support, roadmap ownership, execution guidance, product-oriented build support, and long-term strategic participation.

Venture Studio references on the website are informational only. They do not create an offer, investment commitment, partnership, fiduciary relationship, agency relationship, or obligation to participate.

Any Venture Studio arrangement must be confirmed in a separate written agreement covering equity, ownership, governance, responsibilities, confidentiality, commercial terms, exits, and related obligations.

FixHire may develop, test, launch, or operate future software, workflow systems, automation tools, product intelligence systems, AI-assisted systems, beta products, APIs, developer tools, or platform services.

Future product systems may be subject to additional subscription terms, workspace terms, beta terms, acceptable-use policies, usage limits, API rules, billing rules, AI rules, data retention rules, security policies, service level terms, and product-specific privacy notices.

Paid services may begin only after FixHire issues and the client accepts a proposal, Statement of Work, order form, invoice, written engagement confirmation, or equivalent written approval.

A proposal or Statement of Work may include scope, objectives, deliverables, milestones, assumptions, timelines, fees, payment schedule, dependencies, client responsibilities, communication cadence, review periods, acceptance criteria, exclusions, change-control rules, third-party tool requirements, data-processing terms, confidentiality terms, and jurisdiction-specific provisions.

If a proposal expires, FixHire may revise the scope, pricing, timeline, or commercial terms.

Unless agreed in writing, services do not include unlimited revisions, unlimited meetings, unlimited research participants, software engineering beyond agreed scope, legal drafting, legal review, fundraising introductions, investor readiness guarantees, regulatory approvals, accounting or tax advice, paid advertising management, customer acquisition guarantees, hosting, infrastructure, maintenance, cybersecurity audits, penetration testing, data migration, source-code ownership transfer, app-store submission, third-party licence fees, paid research incentives, translation, localisation, travel, emergency support, out-of-hours support, post-handover support, or services not expressly listed in the applicable scope.

Work outside the agreed scope may require a change order, revised fee, revised timeline, or new Statement of Work.

A change order may be required where there are additional customer segments, additional markets, new user groups, language requirements, regulatory requirements, research recruitment changes, stakeholder complexity, technical complexity, urgent delivery requests, integration requirements, specialist contractor requirements, new deliverables, repeated revisions beyond the agreed cycle, client delays requiring re-planning, strategic pivots, changes in assumptions, or other material changes.

FixHire is not required to perform out-of-scope work without written approval.

Clients agree to provide accurate and lawful information, identify authorised decision-makers, participate in agreed workshops and reviews, provide timely feedback, make required decisions within agreed timeframes, provide access to relevant materials where needed, ensure they have rights to share submitted materials, review deliverables promptly, use deliverables lawfully, avoid uploading unnecessary sensitive personal data, protect login credentials, comply with third-party tool terms, and cooperate in good faith.

Client delays, incomplete information, conflicting feedback, missed reviews, delayed payments, or late approvals may affect timelines, deliverables, costs, and outcomes.

Clients remain responsible for business decisions, product decisions, launch decisions, prioritisation choices, implementation decisions, hiring decisions, fundraising decisions, budget decisions, customer decisions, regulatory decisions, financial decisions, tax decisions, data protection decisions, security decisions, marketing claims, commercial outcomes, and use of any deliverable, recommendation, roadmap, output, or AI-assisted material.

FixHire may provide analysis, recommendations, workflows, artefacts, research synthesis, product strategy, operational support, and decision infrastructure. Final decisions remain the client’s responsibility.

FixHire does not guarantee product-market fit, problem-solution fit, growth-market fit, funding, investment, customer adoption, revenue, profitability, user retention, technical feasibility, market acceptance, regulatory approval, investor readiness, grant approval, accelerator acceptance, successful hiring, search-engine ranking, press coverage, app-store approval, third-party approval, uninterrupted availability, or commercial success.

Validation reduces uncertainty. It does not eliminate risk.

FixHire may use AI-assisted tools, automation platforms, large language models, research tools, summarisation systems, analytics workflows, prompt-based workflows, and related technologies to support service delivery.

AI may support research synthesis, feedback analysis, market signal review, competitor review, prioritisation support, PRD assistance, roadmap support, workflow analysis, documentation, meeting summaries, decision briefs, automation workflows, quality review, drafting, editing, knowledge organisation, and operational reporting.

AI-assisted outputs may be inaccurate, incomplete, biased, outdated, inconsistent, unsuitable, or based on incomplete context. AI outputs require human review and should not be treated as legal, financial, regulatory, medical, tax, accounting, employment, investment, or commercial advice.

AI accelerates execution. Humans own outcomes.

FixHire will not intentionally use raw client artefacts, customer information, proprietary workflows, internal documents, roadmaps, PRDs, research transcripts, customer lists, operational metrics, or confidential materials to train internal products without explicit permission.

FixHire may use non-identifiable, anonymised, aggregated, or generalised learnings to improve its methods, templates, operational practices, and service quality, provided those learnings do not reveal the client’s identity, confidential information, proprietary implementation details, or customer data.

Clients should not provide sensitive personal data, regulated data, confidential third-party data, production databases, credentials, API keys, source code, health information, financial records, government identifiers, biometric data, children’s data, criminal offence data, or special category data unless expressly requested and governed by written safeguards.

FixHire does not provide legal, financial, tax, accounting, investment, medical, clinical, immigration, insurance, employment-law, securities, or regulated professional advice. Any strategy, product, operational, commercial, research, AI-assisted, or workflow guidance is provided for product and operational decision support only.

Clients must obtain independent professional advice where required.

Use of FixHire’s services is also governed by the FixHire Privacy Policy. Depending on the engagement, FixHire may process contact information, business information, founder information, company information, product ideas, research inputs, roadmap inputs, customer discovery materials, operational workflows, usage analytics, communication records, project files, applicant information, and engagement-related data.

FixHire may act as a controller, processor, joint controller, service provider, contractor, or equivalent role depending on the specific facts and agreements. Where required, FixHire and the client may enter a Data Processing Agreement or similar privacy addendum.

FixHire treats client-sensitive information with reasonable care and confidentiality. Confidential information may include product ideas, business strategies, customer information, research findings, roadmaps, PRDs, operational workflows, internal metrics, financial assumptions, technical information, investor materials, trade secrets, non-public commercial information, and materials marked or reasonably understood as confidential.

Each party agrees not to intentionally disclose the other party’s confidential information except where authorised in writing, required for service delivery, required by law, required by court order or regulator, disclosed to professional advisers under confidentiality duties, disclosed to approved contractors or service providers under appropriate obligations, already lawfully public, already known without confidentiality restriction, or independently developed without use of confidential information.

Absolute confidentiality cannot be guaranteed for internet communications, third-party tools, cloud systems, or AI providers.

FixHire may work with multiple founders, startups, organisations, accelerators, partners, or ecosystem participants in related or overlapping markets. FixHire uses operational separation principles such as separate workspaces, documentation, access controls, contributor restrictions, and conflict review where appropriate.

Shared industry patterns, common product features, standard workflows, public information, general product management methods, and reusable FixHire frameworks are not automatically conflicts. Protection applies to client-specific confidential information, proprietary implementation details, customer data, non-public research, and strategic materials.

FixHire may decline, pause, or restructure engagements where a conflict, perceived conflict, restricted category, confidentiality risk, or trust concern arises.

FixHire may refuse or restrict work involving unlawful, harmful, deceptive, abusive, exploitative, discriminatory, unsafe, or high-risk activities. Additional review may be required for regulated or sensitive sectors, including health, finance, employment, education, children, biometric systems, security-sensitive workflows, public-sector data, or high-impact automated decision support.

FixHire may decline engagements that create unacceptable legal, ethical, reputational, data protection, security, conflict, or operational risk.

Client materials remain owned by the client or the relevant rights holder. Clients grant FixHire the limited rights needed to use those materials for the agreed engagement.

Clients represent that they have the right to provide materials to FixHire and that doing so does not infringe third-party rights.

FixHire retains ownership of its pre-existing and independently developed methodologies, templates, processes, prompts, frameworks, internal tools, know-how, operating procedures, design patterns, automation logic, documentation structures, and reusable assets unless expressly agreed otherwise.

FixHire may continue using general skills, knowledge, experience, methods, and non-confidential learnings developed through its work.

Rights in client-specific deliverables transfer or are licensed only as stated in the applicable proposal, Statement of Work, invoice, or agreement. Transfer may be conditional on full payment.

Deliverables may contain client materials, FixHire materials, third-party materials, open-source materials, AI-assisted drafts, and independently developed components. Each category may carry different rights and limitations.

FixHire will not publish client names, logos, confidential results, case studies, testimonials, metrics, or sensitive engagement details without appropriate permission where required.

FixHire may refer to non-confidential general experience and anonymised learnings where this does not disclose client identity, confidential information, proprietary details, or customer data.

Fees, deposits, currencies, taxes, payment dates, payment methods, and invoicing terms are set out in the applicable proposal, invoice, Statement of Work, or written agreement.

Unless otherwise agreed, FixHire may require upfront payment, milestone payments, monthly advance payments, deposits, or payment before final handover. Late or failed payments may delay work, pause delivery, prevent handover, suspend access, or result in termination.

Fees are generally tied to defined milestones, scope, and deliverables rather than open-ended hourly billing. Internal pricing logic is not part of the public website and does not modify any signed proposal.

Product Studio payment schedules may include upfront deposits, milestone payments, and final handover payments. Scale engagements may be billed monthly in advance, often with an initial commitment period.

The applicable proposal or Statement of Work controls the payment schedule for each engagement.

Prices displayed on the website are indicative unless a written proposal states otherwise. Final pricing depends on scope, complexity, delivery requirements, timeline, assumptions, third-party costs, taxes, and agreed currency.

Clients are responsible for applicable taxes, bank charges, withholding, payment processor fees, currency conversion charges, and other payment-related costs unless otherwise agreed in writing.

Refund, cancellation, and rescheduling rights depend on the applicable proposal, Statement of Work, invoice, and work already performed or committed.

Because many engagements involve reserved capacity, planning, contractor commitments, research preparation, and milestone work, fees may be non-refundable once work has started or capacity has been allocated, unless otherwise required by law or agreed in writing.

Unless included in the proposal, third-party costs may be billed separately. These may include software licences, hosting, domain fees, paid research incentives, participant recruitment, data sources, compliance reviews, specialist services, travel, translation, localisation, payment processor fees, and external tools.

FixHire is not responsible for third-party service changes, outages, pricing changes, data practices, or terms unless expressly agreed.

Deliverables are reviewed according to the acceptance criteria and review periods stated in the proposal or Statement of Work. If a client does not provide feedback within the agreed period, the deliverable may be treated as accepted where the agreement permits.

Revision cycles are limited to the number agreed. Additional revisions, strategic pivots, late feedback, or changes after acceptance may require a change order.

Engagements may involve third-party software, open-source tools, AI providers, analytics tools, cloud services, collaboration platforms, project management tools, payment processors, or client-selected systems. Clients are responsible for reviewing and complying with third-party terms that apply to their accounts or systems.

Open-source or third-party assets may carry separate licences, attribution requirements, restrictions, or obligations.

FixHire website content, insights, learning materials, guides, frameworks, articles, templates, and examples are provided for general information and product decision support. They are not legal, financial, tax, investment, medical, employment, regulatory, or professional advice.

FixHire may update, remove, correct, or revise website content without notice.

Where FixHire supports research, interviews, user validation, surveys, or feedback synthesis, clients remain responsible for lawful recruitment, participant consent, truthful research claims, data protection, incentives, and use of findings unless otherwise agreed.

Research outputs are evidence inputs, not guarantees of demand, adoption, revenue, funding, or product-market fit.

You must not use FixHire services for unlawful, fraudulent, abusive, deceptive, harmful, discriminatory, exploitative, security-bypassing, privacy-invasive, or rights-infringing purposes.

You are responsible for complying with applicable sanctions, export control, anti-bribery, anti-corruption, privacy, cybersecurity, consumer protection, employment, intellectual property, tax, and other laws.

You agree that FixHire may communicate by email, forms, collaboration tools, project management systems, video calls, messaging tools, electronic signatures, invoices, and other electronic means.

Electronic approvals, signatures, confirmations, and written instructions may be treated as valid where permitted by law and the applicable agreement.

If you apply for an opportunity, join a talent network, submit a CV or portfolio, or communicate about a role, FixHire may process your information for recruitment, assessment, talent matching, contractor onboarding, and related administration.

Submitting information does not guarantee employment, contractor work, interview, engagement, or future opportunity.

FixHire may work with contractors, specialists, contributors, technical partners, design partners, research partners, and other providers to deliver services. Approved contributors may access relevant engagement information only where reasonably required and subject to appropriate confidentiality, security, and contractual expectations.

Detailed contractor obligations are governed by separate agreements.

These Terms do not create an employment relationship, partnership, joint venture, franchise, agency, fiduciary relationship, investment relationship, or co-founder relationship between you and FixHire unless a separate signed agreement expressly creates such a relationship.

FixHire remains an independent service provider unless otherwise agreed in writing.

FixHire services, website, content, communications, tools, and deliverables are provided using reasonable care, but they may depend on client inputs, third-party tools, AI providers, cloud services, contractors, internet connectivity, and external systems.

To the maximum extent permitted by law, FixHire disclaims warranties not expressly stated in a signed agreement, including implied warranties of merchantability, fitness for a particular purpose, uninterrupted availability, error-free operation, non-infringement, or guaranteed results.

To the maximum extent permitted by law, FixHire’s liability is limited according to the applicable proposal, Statement of Work, Master Services Agreement, or governing law. FixHire will not be responsible for indirect, incidental, consequential, special, punitive, or exemplary damages, lost profits, lost revenue, lost data, loss of goodwill, business interruption, or loss caused by client decisions, third-party services, out-of-scope work, or unauthorised use.

You agree to indemnify and hold FixHire harmless from claims, losses, damages, costs, and expenses arising from your breach of these Terms, unlawful use of services, infringement of third-party rights, inaccurate information, unauthorised materials, or misuse of deliverables, except where prohibited by law.

FixHire may suspend or terminate services where there is non-payment, breach, unlawful activity, security risk, confidentiality risk, abusive conduct, conflict, change in scope, unavailable client inputs, or another trust or operational concern.

Termination does not affect accrued payment obligations, confidentiality duties, intellectual property rights, data protection obligations, limitation of liability, dispute provisions, or other terms intended to survive termination.

FixHire is not responsible for delay or failure caused by events beyond reasonable control, including internet or cloud outages, platform failures, labour disruption, illness, war, civil unrest, natural disasters, government action, regulatory change, payment network disruption, cyber incidents, power outages, or third-party service failure.

Where agreed in a proposal or Statement of Work, clients may be restricted from directly soliciting or hiring FixHire contractors, specialists, contributors, employees, or partners introduced through the engagement for a defined period, except with FixHire’s written consent or as otherwise permitted by law.

You may not assign your rights or obligations under these Terms without FixHire’s written consent unless allowed by law or a signed agreement. FixHire may assign or subcontract where reasonably necessary for service delivery, business reorganisation, or operational continuity, subject to appropriate confidentiality and data protection safeguards.

Legal notices should be sent to legal@fixhire.com unless a signed agreement specifies another process. FixHire may send notices to the email address or contact details you provide.

Governing law, jurisdiction, and dispute-resolution procedures may be stated in the applicable proposal, Statement of Work, Master Services Agreement, or other signed agreement. If no signed agreement applies, FixHire will identify the applicable law and forum based on the facts, relationship, and mandatory legal requirements.

FixHire may update these Terms from time to time. The effective version is the version published or incorporated into the applicable agreement, unless a signed agreement states otherwise.

If any part of these Terms is invalid or unenforceable, the remaining parts remain in effect where legally possible. Failure to enforce a right is not a waiver. These Terms, together with applicable signed documents, form the relevant agreement for the covered use or engagement. Provisions intended to survive termination will continue to apply.

For legal matters, contact legal@fixhire.com. For general enquiries, contact ask@fixhire.com.

• Legal Entity: FixHire Limited
• Operating Name: FixHire
• Address: 366 Murtala Mohammed Way, Yaba, Lagos, 101011, Nigeria